Refund & Cancellation Policy

1. Overview & Nature of Services

At DevAura Technologies("we", "us", or "our"), we engineer high-performance bespoke software solutions, cloud architectures, SaaS platforms, and artificial intelligence agents. Because our engagements involve dedicated engineering hours, specialized senior architectural design, and custom intellectual property development, our refund and cancellation policies reflect the service-oriented nature of our work.

This Refund Policy outlines the terms and conditions governing service cancellations, milestone evaluations, and payment reversals. By signing a Statement of Work (SOW), issuing a purchase order, or submitting an initial invoice payment, you acknowledge and agree to these terms.

2. Milestone-Based Engagements & Deliverables

To ensure transparency and mutual alignment, our enterprise software projects are structured around defined project phases and sprint milestones:

• Discovery & Architectural Blueprint: Requirements gathering, system design diagrams, technical specifications, and UI/UX prototypes.
• Development Sprints: Frontend engineering, backend API development, database schemas, and AI agent pipeline integrations.
• Quality Assurance & UAT: Code auditing, security vulnerability scans, cross-browser compatibility testing, and user acceptance sign-off.
• Production Deployment & Handover: Cloud infrastructure setup, domain DNS routing, CI/CD pipeline handover, and source code transfer.

Payment is typically disbursed on a milestone completion basis. Once a milestone has been completed, demonstrated, and formally approved by the client (or accepted after the review window specified in the SOW), payments attributed to that completed milestone are non-refundable.

3. Upfront Deposits & Mobilization Fees

Before technical commencement, DevAura reserves dedicated senior engineering talent, sets up isolated dev environments, and allocates project resources:

• Project Not Commenced: If a client requests cancellation in writing before any discovery sessions, wireframing, or engineering tasks have commenced, the initial deposit is eligible for a full refund minus a 5% administrative and payment gateway processing fee.
• Work In Progress: If cancellation is initiated after discovery or technical sprints have started, the refund will be calculated on a prorated basis based on the logged hours and deliverables completed up to the date of cancellation notice.

4. Non-Refundable Items & Expenses

The following costs and disbursements are strictly non-refundable under all circumstances:

• Third-Party Cloud Infrastructure: Cloud hosting expenses, server provisioning (e.g., AWS, GCP, Vercel, Alibaba Cloud, DigitalOcean), database instances, or domain registrations purchased on behalf of the client.
• API Usage & AI Model Tokens: Costs incurred for third-party APIs, LLM inference tokens (OpenAI, Anthropic Claude, Google Gemini), vector database indexes, or SMS/email gateway credits (e.g., Brevo, Twilio).
• Third-Party Licenses & Assets: Commercial software licenses, plugins, theme assets, or proprietary fonts procured specifically for the engagement.
• Completed & Signed-off Milestones: Any deliverable or sprint phase that has undergone UAT review and received client sign-off.

5. Monthly Retainers & Maintenance Contracts

For ongoing service retainers, dedicated developer teams, and system maintenance contracts:

• Notice Period: Retainer agreements may be canceled by providing written notice at least 14 business days prior to the commencement of the subsequent billing cycle.
• Active Billing Cycles: Fees for the current, active billing month are non-refundable once the billing period has commenced, as developer capacity has already been committed.

6. Free Technical Audits & Advisory Sessions

Our automated website architecture, Core Web Vitals, and security audits (such as those requested via our Free Technical Audit tool) are provided completely free of charge with zero obligation. Consequently, refund provisions do not apply to complimentary diagnostic audits or preliminary technical consultations.

7. Refund Request & Review Procedure

To submit a formal refund request, please follow this procedure:

1. Send a formal written request via email to billing@devauratechnologies.com and cc your assigned DevAura Project Manager.
2. Include your Project ID, Statement of Work (SOW) reference number, invoice numbers, and an itemized description of the reason for the request.
3. Our financial and engineering management team will review the sprint logs, deliverable repositories, and communication records within 5 business days.
4. If approved, the refund will be processed to the original payment method (bank wire transfer, Stripe, or credit card) within 7 to 14 business days, subject to intermediary banking clearance.

8. Contact & Dispute Resolution

We pride ourselves on our client relationships and commitment to engineering excellence. If you have concerns regarding deliverable quality, scope execution, or billing statements, we encourage open dialogue with our leadership team before initiating any formal financial disputes.